Refund policy
Last updated 19 September 2026.
Full refund
If nothing is delivered by the promised date plus 3 business days, you get a full refund. No conditions attached.
No refund
Once you've accepted a deliverable, or once you've used up the revisions included in your package, the job is closed and it isn't refundable.
How revisions fit in
Each package includes 1 to 3 rounds of revisions within the scope you were quoted, as stated on the package listing. Revisions fix something that doesn't match what was agreed. If you ask for something new, a bigger file, or a different output, that's a scope change and gets quoted separately. It isn't covered by this refund policy.
Late delivery
Every quote comes with a delivery date. If we miss it, tell us. If we still haven't delivered 3 business days after that date, email hello@getrowcount.com and we'll refund the full amount, no questions asked.
Partial delivery
If part of a job is delivered and accepted and part isn't, the refund covers only the part that wasn't delivered.
Australian Consumer Law
If you're an Australian consumer, nothing in this policy limits your rights under the Australian Consumer Law. Those guarantees apply on top of this policy, not instead of it.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. They usually land within 5 to 10 business days, depending on your bank.
Contact
To ask for a refund, or to raise anything about a job that isn't right: hello@getrowcount.com. Include your order details and what's wrong.
Full terms are on the terms of service page.