Privacy notice
Last updated 19 September 2026.
This notice covers the data Rowcount collects when you get a quote, place an order or pay for a job.
What we collect
- Your name and email address
- The files you send us for the job, and the files we deliver back
- Payment status from Stripe: whether an order was paid, and for how much. We don't collect or see your card number, expiry or CVV
Why we collect it
To quote the job, do the work, deliver it, take payment, and follow up if something needs fixing. Nothing here is used for anything else.
Where it's stored
Your files and details are stored on the operator's own computer in Australia. To produce the deliverable, the contents of your files are processed with AI tools run by a third-party provider (Anthropic), under that provider's terms. We do not upload your files to any other cloud storage.
How long we keep it
Files are deleted from the operator's computer 14 days after your order closes and we keep no copy after that. We do not use your data to train any model of our own; the AI provider's own data policy governs what it retains, and if you need a no-AI-processing job, say so before paying and we will quote it or decline.
Who it's shared with
| Who | What they get | Why |
|---|---|---|
| Stripe | Your payment details and email, for the transaction | To process payment |
| Anthropic | AI processing | The contents of your files, to produce the deliverable |
| Nobody else | Your files and job details are not shared with anyone beyond Stripe and the AI provider |
Stripe's own privacy policy governs how it handles your card data. Rowcount never sees your card number.
Your rights
You can ask for a copy of what we hold on you, or ask us to delete it, at any time. Email hello@getrowcount.com and we'll action it within a few business days. Deleting your data before an order is finished will stop us being able to deliver it.
Changes
We may update this notice. The version posted on this page is the version in force.
Contact
Questions about this notice, or about your data: hello@getrowcount.com.